Cancellation / Refund Policy
Cancellation / Refund Policy
Shipping within India
We offer Free Shipping within India for all
products .
Time Taken to Dispatch and Ship your Order
All our products are custom made-to-order, so
production times vary for each product. Please check each
individual product page for an estimated processing time for that
particular product.
If you have ordered many products with different processing times,
please consider the delivery time of the product with the longest lead
time. As your entire order will be shipped together once all
products are ready.
As soon as we ship your order, we will send you a notification by email and also share the courier tracking details via email so you know when to expect it.
We ship all over India.
Once the order is placed, we take a minimum time of 3 days and a maximum of 10 working days to deliver your product.
Shipping Policy :
Minimum Timeline : 3 days
Maximum Timeline : 10 days
Maximum Timeline (in case of personalised products) : 10 to 15 days additionally.
Service Delivery :
Minimum : 7 Days
Maximum : 20 Days
Refund Policy
We
generally do not offer you a refunds or exchanges on any purchases unless the
piece was received by you in a damaged condition or has a manufacturing defect.
In which case you should have proof of photographs and item should be unused in
original packaging.
Refunds are not available for personalized products.
We do not accept returns or make exchanges unless the following:
- If a product is damaged from our end: Please check your order thoroughly upon receiving. If there is any issue with the unused item, kindly email us on workwithus@acorn-india.com with a photo of the product within 24 hours of receiving. We will either replace such product or provide website credit for the same.
- No exchanges or refunds on personalised products.